Refunds and Voids

Give money back to the guest: void a payment that hasn’t settled yet, or refund all or part of it.

Void or Refund?

Payment Actions

On the Payments tab, open ⋯ on a card payment:

Refund a Payment

1. Open ⋯ on the payment and choose Refund payment.
2. The Refund amount starts at the most you can refund. For a partial refund, enter a smaller amount.
3. Enter a Refund reason. It’s required and kept on the refund record.
4. Click Confirm refund.

💡 Tip: If the payment hasn’t settled yet and you’re refunding all of it, the dialog suggests Void instead. Voiding returns the money at once and avoids refund fees.

✅ What you’ll see: The refund receipt opens, and the row shows REFUNDED or PARTIALLY REFUNDED with the amount in the Refunded column.

Void a Payment

1. Open ⋯ on the payment and choose Void payment.
2. Enter a Reason. It’s required.
3. Click Void payment.

⚠️ Note: Void payment is available only for card payments through Fortis and Shift4, on the day of the payment. Only a payment that hasn’t settled can be voided. If the gateway says it has settled, or your property uses another gateway, refund it instead.

Related

• Payment Receipts
• Card Authorizations (Pre-Authorizations)
• Gateway Settlement Report