Is there a report to track cancellations and no-shows?

To track cancellations in Stayflexi, follow the below-mentioned steps:

1. Log in to your Stayflexi dashboard using your credentials.
2. From the dashboard, click on the 4-dots square icon labeled “More Apps”, located on the right side of the screen.
3. From the listed apps, locate and click on the Reports.
4. On the left side of the dashboard, you will see a list of different reports.
5. Access Property Reports: At the top of the Reports section, you’ll see Property Reports. The reports under this section will already be displayed on the screen.
6. Open the Master Report:
   • Click on Master Report to open the detailed booking report.
7. Locate the Booking Status Column:
   • In the report, find the Booking Status column displayed horizontally. This column shows the status of each booking, such as confirmed, checked out, and cancelled.
8. Filter for Cancelled Bookings:
   • Click on the Filter option beneath the Booking Status column.
   • A popup will appear, allowing you to select specific statuses.
   • Choose Cancelled to display only the bookings with a cancelled status.

Following these steps will filter the report to show only cancelled bookings, making it easy to track cancellations.

To track no shows in Stayflexi, follow the below-mentioned steps:

1. Log in to your Stayflexi dashboard using your credentials.
2. From the dashboard, click on the 4-dots square icon labeled “More Apps”, located on the right side of the screen.
3. From the listed apps, locate and click on the Reports.
4. On the left side of the dashboard, you will see a list of different reports.
5. Open the Front Desk Report:
   • On the dashboard, click on Front Desk Report to access a range of front desk-related reports.
6. Select the No-Show Report:
   • From the reports displayed, locate and click on No-Show Report.
7. View No-Show Details:
   • The No-Show Report page will open, showing information about guests who did not show up at your property. This report includes guest details and reservation specifics.

This process allows you to easily view and track all no-show bookings for better management and follow-up.