Can OTA bookings be canceled directly from Stayflexi?

OTA bookings CANNOT be cancelled directly from Stayflexi.

• To cancel an OTA booking, you need to complete the process through the respective OTA’s extranet (like Booking.com, Expedia, or Airbnb), as direct cancellations from Stayflexi are not supported.
• This ensures the cancellation is officially processed within the OTA system, maintaining accurate records and communication with the guest. Start by identifying the booking details in Stayflexi, then log in to the OTA extranet, locate the reservation, and cancel it there.
• The cancellation status will then sync back to Stayflexi, keeping your records consistent and up-to-date across all platforms.