What are different type of policies I can configure in Stayflexi

In Stayflexi, you can configure various types of hotel policies, which include:

1. Cancellation Policies: Rules for handling booking cancellations and associated refunds.
2. Amendment Policies: Guidelines for making changes or amendments to existing bookings.
3. Hotel Policies (Terms and Conditions): General hotel rules like check-in/out times, usage of facilities, guest behavior, etc.

Below is the step-by-step guide to configure policies:

1. Logging into Your Stayflexi Dashboard:
   • Enter your username and password to log in.
2. Go to Property Configuration:
   • After logging in, click the “More Apps” icon in the top right corner (represented by four boxes or blocks).
   • From the dropdown menu, select Property Configuration.
   • On the left-hand side of the Property Configuration page, you’ll see various options.
3. Got to Policies:
   • Click on the Policies option.
   • Under Policies, you will see options like Cancellation Policies, Amendment Policies, and Hotel Policies (Terms and Conditions).
4. Cancellation policies:
   • Under the Cancellation policy, click on the Add new policy button.
   • You can create a cancellation/refund policy in this by filling in the below details:
     • Policy name: Give a name for the policy.
     • Policy description: Describe the policy.
       • Note: If the Add policy rule is created and the above checkbox beside the description section is not selected then this rule will reflect everywhere i.e. Booking Engine, Email, Room folio.
     • Enable toggle to apply the rule for all channels(optional).
   • Save the policy by clicking on the Save button.
   • You can also edit or disable the policies.
5. Amendment policies:
   • Select Amendment policies.
   • Here, you can create or edit amendment policies that govern how amendments to bookings will be charged.
   • Add a New Policy
     • Click on the Add New Policy button to create a new amendment policy.
   • Days Range
     • In this section, you set the days before the check-in date when amendments will not be allowed. You define the following:
       • Amendment not permitted within X and Y days prior to arrival date.
         • Enter the number of days (e.g., “10 and 5”) to specify the range within which amendments to bookings are not allowed.
   • Amendment Charges
     • You can set different charges for amendments, depending on how many times the booking is amended:
       • For first amendment: Specify the percentage (e.g., “0%”) of the booking amount that will be charged for the first amendment.
       • For the second amendment: Set a charge for the second amendment by entering a percentage (e.g., “5%”) of the booking amount.
       • For subsequent amendments: Set a percentage (e.g., “10%”) for any amendments beyond the second one.
   • Note: Modification can be allowed for the dates-This means users may modify the booking dates, and charges will be applied according to the set amendment policy.
   • Saving the Policy:
     • Once you’ve filled in all the necessary details (days range and amendment charges), click the Save button to save the policy.
     • This allows users to control how booking changes will be handled, including when they can be made and the cost for each amendment.
6. Hotel policies(terms and conditions):
   • Click on the Hotel policies(terms and conditions) option.
   • On this page, you can provide hotel rules like usage of facilities, guest behavior, etc.
   • Click on the Add new T&C button.
   • Here you can add the Hotel policy or Terms and conditions.
   • Click on the Save option.