Can I respond directly to guest reviews posted on online travel portals through Stayflexi?

Yes, you can respond directly to guest reviews posted on online travel portals through Stayflexi’s AI powered review management.

Stayflexi’s review management centralizes reviews from multiple booking platforms (like Booking.com, Airbnb, and Expedia), allowing you to manage and respond to reviews all from one interface. Here’s how it works:

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Image 3:

1. Log in to Your Stayflexi Dashboard:
   • Use your username and password to log in.
2. Go to Review management (as shown in Image 1):
   • Click on the Review Management section to see guest reviews from multiple channels in one place(6th from the left on the top menu).
3. Choose the Platform(as shown in Image 1):
   • In the sidebar, select a specific booking platform (like Booking.com, Airbnb, and Expedia) to view its reviews without needing to log in separately to this OTA extranet.
4. Check the Rating Breakdown:
   • Each review includes a breakdown of ratings for different aspects of the stay, helping you understand guest feedback.
5. Reply to the Review(as shown in Images 2 and 3):
   • Click the Reply button on any review.
   • You can type a response yourself or use the “Generate reply with FlexiGPT” option to have AI draft a response for you.
6. Customize and Send(as shown in Image 3):
   • You can modify the AI-generated reply or send it as is, posting your response directly to the original booking platform.

This setup helps you save time, manage feedback efficiently, and ensures timely, professional responses, enhancing your property’s online reputation and guest satisfaction.