What are unassigned reservations? how to assign room?

Unassigned reservations are bookings that haven’t been allocated to a specific room yet. They appear in the Unassigned Reservations column in the Stayflexi reservation calendar, waiting to be assigned to a room. They could be from guest enquiries, online bookings, or other sources that need manual room assignments.

Follow the steps mentioned below to assign unassigned reservations from the Stayflexi reservation calendar:

1. Login to Stayflexi: Log into your Stayflexi dashboard using your credentials.
2. Navigate to the Reservations Tab: From the front page of the Stayflexi dashboard, locate the top navigation menu. The second icon is the Reservation Calendar. Click on the icon to see all your reservations.
3. Find the Unassigned Tab: In the top middle of the calendar, next to the Date Range Selector, you’ll see the Unassigned tab. This tab automatically displays all reservations that have not been assigned to rooms.
4. Click to View Details: When you click on the Unassigned tab, a pop-up will appear on the right side of the screen.
5. The Pop-up is divided into three sections:
   • Unassigned Reservations: Shows reservations waiting to be assigned.
   • On Hold Bookings: Displays reservations that are temporarily on hold. These are not confirmed bookings system will not hold inventory.
   • Enquiries: Lists enquiries made by guests that need further action before becoming confirmed reservations.
6. Select a Reason: Click on any reservation under these categories to view details.
7. View Guest Information: Detailed information about the guest will be displayed after selecting a reservation.
8. Click the Assign Button: You’ll see an Assign button next to the guest details. Click the Assign button to allocate the reservation to a suitable room.
9. Confirmation Message: Once the reservation is assigned, a confirmation message will appear, confirming that the booking has been successfully assigned a room.