How do I cancel a reservation in the system?
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To cancel a reservation in Stayflexi, follow the below-mentioned guidelines:
- Login to Stayflexi: Start by logging into your Stayflexi dashboard using your credentials.
- Navigate to the Reservations Tab: From the front page of the Stayflexi dashboard, locate the top navigation menu. The second icon is the Reservation Calendar. Click on the icon to view all your reservations.
- Select the Desired Reservation: Click on the desired reservation, that you want to cancel.
- Booking Information Page: A page will appear on the right side of the screen displaying the booking and customer information.
- Locate Cancel Booking Option: Below the customer details, a list of actions will be displayed. Find and click on Cancel Booking.
- Choose Cancellation Policy:
- A new page will open on the right side.
- In the Please Select column, click on the tiny arrow to open the dropdown menu.
- Select the applicable Cancellation Policy based on your property’s rules.
- Complete the Cancellation: After selecting the policy, click the Yes, Cancel Booking button at the bottom to finalize the action.