Can OTA bookings be canceled directly from Stayflexi?

OTA bookings CANNOT be cancelled directly from Stayflexi.

• To cancel an OTA booking, you need to complete the process through the respective OTA’s extranet (like Booking.com, Expedia, or Airbnb), as direct cancellations from Stayflexi are not supported.
• This ensures the cancellation is officially processed within the OTA system, maintaining accurate records and communication with the guest.
• Start by identifying the booking details in Stayflexi, then log in to the OTA extranet, locate the reservation, and cancel it there.
• The cancellation status will then sync back to Stayflexi, keeping your records consistent and up-to-date across all platforms.