Does Stayflexi offer the option to charge a booking partially or in full?

Yes, Stayflexi allows properties to charge a booking either partially or in full, depending on how you configure the payment and cancellation policies. The system offers flexibility to property owners, enabling automated payment handling based on your preferences. Below is a step-by-step explanation of how you can configure partial or full charges for a booking in Stayflexi.

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1. Log in to Your Stayflexi Dashboard:
   • Enter your username and password to log in.
2. Go to Payments(as shown in Image 1):
   • After logging in, click the “More Apps” icon (represented by four boxes or blocks) in the top right corner.
   • From the dropdown menu, select Payments(as shown in Image 1).
   • Click on the Payment Configuration option(as shown in Image 2).
3. Navigate to Payment Automation Configuration:
   • In the Payment Configuration page, you should see the following options Enable Payment Automation, Apply Payment Automation to These Channels, and Enable Cancellation Policy.
4. Enable Payment Automation(as showing in Images 2 and 3):
   • Toggle the switch to Enable Payment Automation.
   • This ensures that the system will handle payments automatically without manual intervention.
   • Once enabled, the system will automatically charge guests based on the rules you define, whether partially or fully.
5. Choose the Payment Automation Channels:
   • In the Apply Payment Automation to These Channels section, you can select which online channels will apply these automation rules (e.g., Booking.com, Expedia).
   • If the channel supports partial payment, you can apply the settings to that channel, ensuring seamless payment processing for bookings coming from different platforms.
6. Configure Partial or Full Charges:
   • Full Charge Setup (For Non-Refundable Bookings)
     • If you want to charge the guest the full amount immediately:
       • Ensure that your Cancellation Policy is set to non-refundable (this usually indicates the booking is fully charged at the time of booking).
       • You can configure this under the Enable Cancellation Policy toggle. Turn it on, and set the full charge as the default for non-refundable bookings.
       • Once the booking is confirmed, the guest’s card will be charged for the entire amount, guaranteeing full payment upfront.
   • Partial Charge Setup (For Refundable Bookings):
     • If you want to charge only a portion of the booking amount upfront:
       • Set the Cancellation Policy to allow for refundable bookings.
       • In the Payment Settings, configure the system to charge a partial deposit. This could be a percentage of the total (e.g., 20% upfront).
       • Under the payment rules, set the remaining balance to be charged closer to the check-in date.
7. Set Triggers for Payments:
   • You can configure specific triggers for payments:
     • Full charge at the time of booking for non-refundable reservations.Partial charge (e.g., a deposit) when the booking is made, and set the system to collect the remaining amount before check-in or when the refundable window closes.
8. Monitor and Track Payments:
   • In the dashboard, you can track the status of payments, whether they were charged partially or in full.
   • If the guest’s card fails or if a partial payment is pending, Stayflexi will display this information, allowing you to follow up if necessary.
9. Handling Failed Payments:
   • If a payment fails (e.g., invalid card details), Stayflexi will automatically notify the guest and prompt them to update their card information.
   • Depending on your policy, the booking can be converted to an Enquiry, and the room will be held for a set number of hours until the guest resolves the payment issue.
10. Save Your Configuration:
    • After setting all payment policies (whether full or partial), make sure to save your settings.
    • The system will then automatically apply these rules to all future bookings that meet the criteria.