What happens if a reservation or payment is missing during the Night Audit?

If a reservation or payment is missing during the night audit in Stayflexi, the system will identify the issue, prompting the property staff to take corrective actions. Here’s what happens:

1. Missing Data Alert: The system will flag any discrepancies, such as missing reservations or payments. This alert will show up in the night audit report, making it clear where the issue lies.
2. Manual Investigation: The property staff will need to investigate the missing reservation or payment. This may involve checking guest folios, payment records, or third-party OTA integrations to identify why the data is missing.
3. Corrective Actions: Once the issue is identified, the staff can take corrective measures, such as entering the missing reservation or processing the payment manually. If the payment is delayed from an OTA, they may need to wait for the funds to be transferred or confirmed.
4. Reconciliation: After resolving the issue, the night audit can be re-run to ensure that all financial and reservation data is accurately reconciled for the day.

• In the Night Audit history of Stayflexi, if you see a “Pending” status, it means the audit process has not been completed successfully. By clicking on the “Pending” status, a page will appear, covering half of your screen. This page will list the specific reasons why the audit was unsuccessful, providing you with details to address the issues and successfully complete the audit.