What is the Magic Link feature in Stayflexi, and how can it benefit my property?
The Magic Link is a feature in Stayflexi which are used by hotels and properties to streamline the guest experience by providing a unique, secure URL that grants guests access to various self-service options along with all the booking details and a way to connect with properties directly. The link can be sent to guests via email, whatsapp and messaging allowing them to complete tasks like:
- Self-check-in: Guests can check in using a self-service link without assistance from the front desk.
- Early check-in/late check-out: Guests can request to check in early or check out late if the hotel offers these options.
- Room upgrades: Guests can view available room upgrades and choose to upgrade before arrival.
- Purchase add-ons: Guests can buy extra services like meals, spa treatments, tours or any add on services offered by properties.
- Payment options: Guests can pay for services either in advance or upon arrival, depending on the hotel’s configuration.
The Magic Link eliminates the need for guests to interact with the front desk directly for these services, providing convenience and flexibility. It simplifies the process of managing bookings and enhancing guest experience through an easy-to-use, web-based interface. The property benefits from a more efficient check-in/check-out process, reduced staff workload, and opportunities to upsell services or rooms.
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Here is a step-by-step guide for Magic link:
- Log in to Your Stayflexi Dashboard:
- Enter your username and password to log in.
- Go to Property configuration:
- After logging in, click the “More Apps” icon (represented by four boxes or blocks) in the top right corner.
- From the dropdown menu, select Property Configuration (as shown in Image 1).
- On the left-hand side of the Property Configuration page, you will see various options.
- Click on the Magic link and kiosk dropdown, you will see some more options (as shown in Image 2).
- Click on the Configuration option.
- This takes you to the Self-service configuration page.
- Front Desk Kiosk URL (as shown in Image 2):
- Purpose: This URL is generated for the hotel’s self-service platform, allowing guests to access services such as check-in, check-out, and other options without needing to interact with hotel staff directly.
- Action: Guests can visit this link to use self-service features when check-in in at the property.
- Do you want to allow guests to self-check in? (as shown in Image 2)
- Purpose: This option, when enabled, allows guests to check in using the self-service link without assistance from the front desk.
- Action: Toggle this switch to “Yes” to let guests check themselves in before their arrival.
- Do you want to allow guests to perform early check-in? (as shown in Image 2)
- Purpose: This allows guests to check in earlier than the standard check-in time, providing more flexibility.
- Action: Toggle this to “Yes” to offer early check-in as an option, subject to hotel availability.
- Do you want to allow guests to perform late check-out? (as shown in Image 2)
- Purpose: This option allows guests to check out later than the regular check-out time.
- Action: Enable this option if you wish to offer late check-out services.
- Do you want to allow guests to purchase add-ons? (as shown in Image 2)
- Purpose: Enables guests to buy additional services or products, such as breakfast, spa services, or room upgrades, through the self-service platform.
- Action: Switch this to “Yes” to allow guests to purchase available add-ons.
- Do you want to allow guests to pay at the hotel for add-ons? (as shown in Image 2)
- Purpose: If add-ons are enabled, this option determines whether guests must pay at the time of booking (PAY NOW) or the hotel (PAY AT HOTEL).
- Action: Select either “PAY NOW” or “PAY AT HOTEL” depending on how you want guests to complete payments for the add-ons.
- Do you want guests to auto-upgrade their rooms? (as shown in Image 2)
- Purpose: This feature allows guests to automatically upgrade their room if a better room is available, usually at an additional charge. It helps properties in upselling rooms automatically and generate extra revenue.
- Action: Enable this if you want to give guests the option to upgrade their rooms through the self-service platform.
- Do you want to send the self-service link email to guests and the hotel? (as shown in Image 2)
- Purpose: When this option is enabled, the system sends the self-service link via email to both the guest and the property.
- This makes the check-in process easier for the guest and helps the hotel manage the guest’s arrival.
- Action: Toggle this to “Yes” to enable the automatic sending of the self-service link via email.
- Please specify check-in instructions for the guest (as shown in Image 2):
- Purpose: In this field, the property can provide detailed instructions for the check-in process that will be visible on the front desk kiosk and sent to the guest. These instructions guide the guest through self-check-in, ensuring they understand how to proceed.
- Action: Write specific check-in instructions, such as ID verification procedures or directions to the hotel, in the provided text box.
- Final Step:
- Save Configuration: Once you have set your desired options, click the “Save” button at the bottom right to apply these configurations (as shown in Image 2).
- This ensures that the self-service settings are updated for your guests.