How to set a booking to no show

In Stayflexi, you can set a booking no-show using two methods: through the reservation calendar or the folio.

Below are the explanations and guidelines for both methods:

• Through the Reservation Calendar:

1. Step 1: Go to Reservation Calendar.
2. Step 2: Click on the reservation you want to set a no show.
3. Step 3: A page will open on the right side with multiple actions.
4. Step 4: Locate and click on “Set to no show”.
5. Step 5: A page will open on the right side for selecting the no-show option.
6. Step 6: Select your options, such as:
   • Apply Cancellation policy.
   • Don’t void.
   • Charge one night and void remaining.
   • Void all remaining charges.
7. Step 7: Click “Yes” to complete the action.

You will receive a confirmation message that the booking has been successfully Set to no show.

• Through Folio:

1. Step 1: Click on the reservation you want to set to no-show.
2. Step 2: A page will open on the right side.
3. Step 3: Select “View Folio” from the available actions.
4. Step 4: On the Folio page, click on “More Folio Actions.”
5. Step 5: Locate and click on the” Set to no show option”.
6. Step 6: Select the void charge options according to your preference.
7. Step 7: Click on “Set to no show” to complete the action.

You will receive a confirmation message indicating that the booking has been successfully Set to no show.