How to refund a payment to guest from Stayflexi PMS ?
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To Refund a Payment in Stayflexi, follow the below steps:
- Login to Stayflexi: Log into your Stayflexi dashboard using your credentials.
- Navigate to the Reservations Tab: From the front page of the Stayflexi dashboard, locate the top navigation menu. The second icon is the Reservation Calendar. Click on the icon to see all your reservations.
- Select the Reservation: Choose the reservation for which you want to modify the booking price.
- View Reservation Details: A pop-up window will appear on the right side of the screen.
- Click on the “View Folio” option from the reservation calendar.
- From the opened page, in the payment mode column, you see the payment status.
- Next to the payment status, You’ll find a “Refund” button- click on it.
- A pop-up will appear. Enter the amount you want to refund.
- Once the amount is entered, the “Refund” button will turn green.
- Click on it to complete the action.