How to refund a payment to guest from Stayflexi PMS ?

hi

To Refund a Payment in Stayflexi, follow the below steps:

1. Log in to your Stayflexi account.
2. Open the reservation for which you want to process the refund.
3. From the reservation details panel (on the right-hand side), click “View Folio.”
4. Scroll down to the bottom of the folio page.
5. Under Folio View Mode, select “Payments.”
6. On the extreme right side of the relevant payment entry, click “Actions.”
7. From the available options, select “Refund.”
8. In the pop-up window, enter the reason for the refund.
9. Click Refund to complete the refund process.