How to cancel a booking
In Stayflexi, you can cancel a booking using two methods: through the reservation calendar or via the folio.
Below are the explanations and guidelines for both methods:
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- Through the Reservation Calendar:
- Step 1: Go to Reservation Calendar.
- Step 2: Click on the reservation you want to cancel.
- Step 3: A page will open on the right side with multiple actions.
- Step 4: Locate and click on “Cancel Booking”.
- Step 5: A page will open on the right side for cancellation options.
- Step 6: Select your options, such as:
- Apply Cancellation policy:- It will cancel the booking and apply the amount as per cancellation policy configured.
- Don’t void.
- Charge one night and void remaining:- It will charge one night prices only and void remaining night prices.
- Void all remaining charges:- It will make the room amount zero for the given booking id.
- Step 7: Click “Yes, Cancel booking”.
You will receive a confirmation message that the booking has been successfully canceled.
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- Through Folio:
- Step 1: Click on the reservation you want to cancel.
- Step 2: A page will open on the right side.
- Step 3: Select “View Folio” from the available actions.
- Step 4: On the Folio page, click on “More Folio Actions.”
- Step 5: Locate and click on “Cancel Booking”.
- Step 6: Select the void charge options according to your preference.
- Step 7: Click “Confirm Cancel” to complete the action.
You will receive a confirmation message indicating that the booking has been successfully canceled.
Note: To cancel an online travel portal or channel booking, Kindly reach out to the respective online travel portal or channel.