what is the conversation feature in Stayflexi and how can it help a property
The Conversations feature in Stayflexi is specifically designed to streamline communication with guests by linking chats from multiple channels Expedia, Booking.com, and Airbnb directly into the Stayflexi platform. This centralization simplifies guest communication management by allowing staff to handle all queries from these major OTAs without the need to access each OTA’s extranet.
- Benefits of the Conversations Feature in Stayflexi:
- Single Platform for OTA chats:
- With Expedia, Booking.com, and Airbnb chats integrated into Stayflexi, the property staff can manage all guest communication in one place. This reduces the time and effort needed to log into each OTA extranet to respond to guests.
- Efficient Guest Communication:
- Since all messages from these platforms are collected in Stayflexi, staff can respond to guest inquiries in real-time, helping to resolve issues faster and providing a better guest experience.
- Consistent and Seamless Replies:
- Responses sent through Stayflexi are automatically synced with the OTA platform, ensuring smooth and timely communication without switching between systems.
- Improved Productivity:
- By centralizing OTA chats, staff can focus on providing better service without worrying about missed messages or delayed responses due to logging in multiple extranets.
- How It works:
- Staff can access the Conversations tab from the Stayflexi Dashboard .
- Here, they will see all messages from guests who booked through Expedia, Booking.com, or Airbnb.
- They can reply to guests directly from Stayflexi, and the messages will be automatically sent to the correct platform.