How does Stayflexi enable communication with guests before, during, and after their stay?

Stayflexi offers a comprehensive communication solution that allows properties to engage with guests before, during, and after their stay. This ensures guests have a seamless experience at every touchpoint, improving service and satisfaction. Here’s how Stayflexi enables communication throughout the guest journey:

1. Before the Stay:
   • Pre-Arrival Communication:
     • Stayflexi allows properties to send automated pre-arrival emails or messages to guests, providing them with important details about their booking, check-in times, and property policies. If a guest sends any inquiry message on Airbnb to property that messages also come to Stayflexi and from Stayflexi you can reply to the guest.
   • Real-Time Messaging via OTAs:
     • For guests who book through OTAs such as Booking.com, Expedia, or Airbnb, the Stayflexi Conversations feature connects directly to these platforms. This integration lets property staff Conversations feature connect directly to these platforms. This integration lets property staff respond to any pre-stay questions, such as requests for airport transfers, early check-in, any enquiry or clarification of booking details, all from one central platform.
2. During the Stay:
   • Instant Messaging and Real-Time Support:
     • During a guest’s stay, Stayflexi enables properties to communicate directly with guests for requests or enquiries. Guests can reach out for extra amenities, housekeeping, or room service, and property staff can reply in real time.
   • Special Requests Management:
     • Whether it’s a request for a room change, extended stay, or any other specific needs, Stayflexi allows staff to handle and communicate these changes seamlessly. All communication is logged in the platform for easy tracking.
   • On-Demand Services:
     • Guests can use the Stayflexi platform to request additional services or upgrades during their stay, such as spa bookings, and late check-outs, enhancing their overall experience.
3. After the Stay:
   • Post-Checkout Messages:
     • After the guest checks out, Stayflexi can automatically send a thank you email, ensuring the guest feels appreciated. This post-stay communication can include helpful details like an invitation to review the property or a summary of their charges.
   • Feedback Collection:
     • Properties can send requests for feedback or encourage guests to leave reviews, helping the property gather insights to improve services and boost online visibility. Stayflexi’s platform helps manage guest feedback efficiently.