Can I track the history of messages sent to guests through Stayflexi?
YES, Stayflexi enables you to track the entire history of messages sent to guests using its Conversations feature: Here is how it works:
- Comprehensive Message Logging:
- Every message you send to guests, whether it’s through OTA platforms like Booking.com, Expedia, or Airbnb or directly from Stayflexi, is automatically This creates a detailed log of all communications for each guest.
- The communication log includes all types of messages, such as booking confirmations, payment requests, pre-arrival details, and in-stay or post-stay conversations.
- Accessing the Message History:
- You can easily access the entire message history by navigating to the guest’s reservation within Stayflexi. Each conversation is saved and organized, allowing you to view previous messages and responses in one continuous thread.
- This gives you a clear view of all interactions with the guest, including when the messages were sent and what content was shared.
Why Message History Tracking is Helpful:
- Consistency: Having a complete communication record ensures you can continue conversations with guests without losing context. You can refer back to earlier messages if there are questions or follow-ups.
- Problem Solving: If any issues or disputes arise, the message history provides clear evidence of past communications, helping resolve situations quickly.
- Better Team Coordination: Since all staff members can see the conversation history, it’s easier for multiple team members to manage guest communication without duplication or missed details.
- Improved Guest Experience: Guests receive timely and informed responses because the staff can quickly refer back to previous communications, making interactions smoother and more efficient.