Can I reply online travel portal / channel guest messages from Stayflexi and what are the steps to do so ?
YES, you can reply to guest messages or query through Stayflexi, and managing responses is streamlined through the platform’s Conversations feature. Here’s how it works and how responses are managed:
- Direct Guest Replies:
- When you send messages to guests via Stayflexi, whether it’s through integrated OTAs like Booking.com, Expedia, or Airbnb, guests can respond to these messages directly from their OTA account.
- Their replies appear instantly in the Stayflexi under the Conversations section, where staff can view and respond to them without logging into individual OTA platforms extranet.
- Managing Guest Responses:
- Centralized Dashboard: All incoming guest messages, whether pre-arrival during the stay or post-checkout, are displayed in a single, centralized dashboard within Stayflexi. This allows property staff to manage all communication from one place.
- Real-Time Notifications: When a guest replies, the system sends real-time notifications, ensuring that staff are alerted promptly and can respond to enquiries or issues as soon as they arise.
- Responding to Multiple Guests: For properties managing multiple guests, the Conversations feature organizes messages by guest or booking, helping staff handle responses efficiently and without confusion.
- Enhancing Guest Experience:
- Timely Responses: Since all messages are centralized and tracked, property staff can respond quickly, providing guests with prompt answers to their questions or requests. This enhances guest satisfaction and reduces response times.
- Improved Staff Efficiency: By managing all guest communication in one place, property staff save time and avoid the hassle of logging into different OTA platforms to respond to messages. This boosts operational efficiency while maintaining consistent communication with guests.