Can a property communicate on real time basis with OTA guest with the help of conversations
YES, with Stayflexi’s Conversations feature, a property can communicate with OTA [Online Travel Agency] guests in real time. This feature integrates directly with major OTAs like Booking.com, Expedia, and Airbnb, allowing property staff to respond to guest enquiries, messages, and requests without logging into each OTA extranet.
How It Helps:
- Real-Time Communication:
- Messages sent by guests through the OTA are instantly received in Stayflexi’s Conversations feature, enabling staff to reply in real-time. This ensures quick responses, improving guest satisfaction.
- Staff can respond directly from within Stayflexi, and the message is immediately sent to the guest via the corresponding OTA. This real-time messaging ensures that guests get prompt replies, whether they have questions about their booking, special requests, or other concerns.
- Automated Updates and Notifications:
- With real-time notifications, staff are alerted as soon as a new message arrives, ensuring timely responses. They can see all the necessary information in one interface, such as the guest’s name, booking details, and the source of the message.
- Operational Efficiency:
- Since all communication channels are integrated into Stayflexi, staff can focus on responding promptly without logging into multiple OTA systems.
- It also helps with consistency and accuracy in communication, ensuring that all guest interactions are documented in one place for better tracking and follow-up.