Where can I configure all notifications sent to guests?
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Below are the step-by-step guidelines to configure notifications sent to guests from Property Configuration:
- Logging into Your Stayflexi Dashboard:
- Enter your username and password to log in.
- Go to Property Configuration:
- Once logged in, click on the More Apps icon (represented by four blocks) in the top right corner.
- From the dropdown menu, select Property Configuration.
- Got to Notifications:
- You’ll see various options on the left side of the Property Configuration page.
- Click on the Notifications dropdown to reveal more options, including:
- Guest notifications
- Hotelier notifications.
- Guest review
- Click on the Guest notifications option.
- Guest notifications:
- In the Guest notifications page, you can control email and WhatsApp notifications sent to guests.
- Email notifications:
- It includes the following options and the Enable disable switch next to each option:
- Notification when a booking is made
- Notification when a booking check-in happens
- Notification when a booking checkout happens
- Notification when a booking cancellation happens
- Notification when a booking modification happens
- Notification when an online payment for a booking happens
- Notification when a payment for a booking happens via a generated payment link
- Notification when a Flex Collect payment fails
- Notification when a Self Service check-in happens
- Notification when a Self Service checkout happens
- Notification when a Self Service early check-in/late checkout happens
- Notification when a POS order is finished
- Notification when a self-service POS order is created
- Notification when an OTA booking is made
- Direct Notification to Customers on check-in/Checkout for OTA Booking.
- You can enable or disable any options by clicking ON an OFF switch next to each option.
- It includes the following options and the Enable disable switch next to each option:
- WhatsApp notifications:
- It includes the following options and the Enable disable switch next to each option:
- Booking Confirmation
- Self Checkin Notification
- Early Checkin Notification
- Late Checkout Notification.
- You can enable or disable any options by clicking ON an OFF switch next to each option.
- It includes the following options and the Enable disable switch next to each option:
- Save the configuration:
- By clicking on the Save option, you can save the changes you have configured.