Stayflexi

Stayflexi

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Where can I configure all notifications sent to guests?

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Below are the step-by-step guidelines to configure notifications sent to guests from Property Configuration:

  1. Logging into Your Stayflexi Dashboard:
    • Enter your username and password to log in.
  2. Go to Property Configuration:
    • Once logged in, click on the More Apps icon (represented by four blocks) in the top right corner.
    • From the dropdown menu, select Property Configuration.
  3. Got to Notifications:
    • You’ll see various options on the left side of the Property Configuration page.
    • Click on the Notifications dropdown to reveal more options, including:
      • Guest notifications
      • Hotelier notifications.
      • Guest review
    • Click on the Guest notifications option.
  4. Guest notifications:
    • In the Guest notifications page, you can control email and WhatsApp notifications sent to guests.
    • Email notifications:
      • It includes the following options and the Enable disable switch next to each option:
        • Notification when a booking is made
        • Notification when a booking check-in happens
        • Notification when a booking checkout happens
        • Notification when a booking cancellation happens
        • Notification when a booking modification happens
        • Notification when an online payment for a booking happens
        • Notification when a payment for a booking happens via a generated payment link
        • Notification when a Flex Collect payment fails
        • Notification when a Self Service check-in happens
        • Notification when a Self Service checkout happens
        • Notification when a Self Service early check-in/late checkout happens
        • Notification when a POS order is finished
        • Notification when a self-service POS order is created
        • Notification when an OTA booking is made
        • Direct Notification to Customers on check-in/Checkout for OTA Booking.
      • You can enable or disable any options by clicking ON an OFF switch next to each option.
    • WhatsApp notifications:
      • It includes the following options and the Enable disable switch next to each option:
        • Booking Confirmation
        • Self Checkin Notification
        • Early Checkin Notification
        • Late Checkout Notification.
      • You can enable or disable any options by clicking ON an OFF switch next to each option.
  5. Save the configuration:
    • By clicking on the Save option, you can save the changes you have configured.
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