What are different type of policies I can configured in Stayflexi

In Stayflexi, you can configure various types of hotel policies, which include:

1. Cancellation Policies: Rules for handling booking cancellations and associated refunds.
2. Amendment Policies: Guidelines for making changes or amendments to existing bookings.
3. Hotel Policies (Terms and Conditions): General hotel rules like check-in/out times, usage of facilities, guest behavior, etc.

Below is the step-by-step guide to configure policies:

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1. Logging into Your Stayflexi Dashboard:
   • Enter your username and password to log in.
2. Go to Property Configuration:
   • After logging in, click the “More Apps” icon in the top right corner (represented by four boxes or blocks).
   • From the dropdown menu, select Property Configuration (as shown in Image 1).
   • On the left-hand side of the Property Configuration page, you’ll see various options.
3. Got to Policies:
   • Click on the Policies option.
   • Under Policies, you will see options like Cancellation Policies, Amendment Policies, and Hotel Policies (Terms and Conditions).
4. Cancellation policies (as shown in Images 2 and 3):
   • Under the Cancellation policy, click on the Add new policy button.
   • You can create a cancellation/refund policy in this by filling in the below details:
     • Policy name: Give a name for the policy.
     • Policy description: Describe the policy.
       • Note: If the Add policy rule is created and the above checkbox beside the description section is not selected then this rule will reflect everywhere i.e. Booking Engine, Email, Room folio.
     • Enable toggle to apply the rule for all channels(optional).
   • Save the policy by clicking on the Save button.
   • You can also edit or disable the policies.
5. Amendment policies (as shown in Image 4):
   • Select Amendment policies.
   • Here, you can create or edit amendment policies that govern how amendments to bookings will be charged.
   • Add a New Policy
     • Click on the Add New Policy button to create a new amendment policy.
   • Days Range
     • In this section, you set the days before the check-in date when amendments will not be allowed. You define the following:
       • Amendment not permitted within X and Y days prior to arrival date.
         • Enter the number of days (e.g., “10 and 5”) to specify the range within which amendments to bookings are not allowed.
   • Amendment Charges
     • You can set different charges for amendments, depending on how many times the booking is amended:
       • For first amendment: Specify the percentage (e.g., “0%”) of the booking amount that will be charged for the first amendment.
       • For the second amendment: Set a charge for the second amendment by entering a percentage (e.g., “5%”) of the booking amount.
       • For subsequent amendments: Set a percentage (e.g., “10%”) for any amendments beyond the second one.
   • Note: Modification can be allowed for the dates-This means users may modify the booking dates, and charges will be applied according to the set amendment policy.
   • Saving the Policy:
     • Once you’ve filled in all the necessary details (days range and amendment charges), click the Save button to save the policy.
     • This allows users to control how booking changes will be handled, including when they can be made and the cost for each amendment.
6. Hotel policies(terms and conditions) (as shown in Image 5):
   • Click on the Hotel policies(terms and conditions) option.
   • On this page, you can provide hotel rules like usage of facilities, guest behavior, etc.
   • Click on the Add new T&C button.
   • Here you can add the Hotel policy or Terms and conditions.
   • Click on the Save option.