How can I send automatic emails to guests after checkout to collect reviews?
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Below are the steps to send automatic emails to guests after checkout to collect the reviews:
- Logging into Your Stayflexi Dashboard:
- Enter your username and password to log in.
- Go to Property Configuration:
- Once logged in, click on the More Apps icon (represented by four blocks) in the top right corner.
- From the dropdown menu, select Property Configuration (as shown in Image 1).
- Got to Notification
- On the left side of the Property Configuration page, you’ll see various options.
- Click on the Notifications dropdown to reveal more options, including:
- Guest notifications
- Hotelier notifications.
- Guest review
- Click on the Guest review option (as shown in Image 2).
- This is where you can control review request emails.
- Enable Guest Review Feedback (as shown in Image 2):
- On the “Guest Review” page, you will see an option for “Guest Review Feedback.”
- Toggle the switch next to this option to enable it. Once enabled, the system will send an automated email to guests after they check out.
- Set the Mode to Automatic (as shown in Image 2):
- There are two modes:
- AUTOMATIC
- MANUAL
- Ensure that the Mode is set to “AUTOMATIC”. This ensures that the email will be sent automatically without any manual intervention after the guest checks out.
- There are two modes:
- Enter Your Google Review/Feedback URL (as shown in Image 2):
- In the input field labeled “Paste your Google review/docs URL”, paste the URL for your property’s Google Review page.
- You can obtain this URL by navigating to your property’s listing on Google, copying the review link, and pasting it into this field.
- Alternatively, you can use a Google Docs form if you’d like to gather reviews through a custom form instead of Google Reviews.
- Save and Confirm:
- Once you’ve pasted the URL and enabled the review feedback toggle, ensure all changes are saved by clicking on the Update option.
- The system will now send an email with the provided review link to guests after their checkout.