Stayflexi

Stayflexi

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How can I send automatic emails to guests after checkout to collect reviews?

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Below are the steps to send automatic emails to guests after checkout to collect the reviews:

  1. Logging into Your Stayflexi Dashboard:
    • Enter your username and password to log in.
  2. Go to Property Configuration:
    • Once logged in, click on the More Apps icon (represented by four blocks) in the top right corner.
    • From the dropdown menu, select Property Configuration (as shown in Image 1).
  3. Got to Notification
    • On the left side of the Property Configuration page, you’ll see various options.
    • Click on the Notifications dropdown to reveal more options, including:
      • Guest notifications
      • Hotelier notifications.
      • Guest review
    • Click on the Guest review option (as shown in Image 2).
    • This is where you can control review request emails.
  4. Enable Guest Review Feedback (as shown in Image 2):
    • On the “Guest Review” page, you will see an option for “Guest Review Feedback.”
    • Toggle the switch next to this option to enable it. Once enabled, the system will send an automated email to guests after they check out.
  5. Set the Mode to Automatic (as shown in Image 2):
    • There are two modes:
      • AUTOMATIC
      • MANUAL
    • Ensure that the Mode is set to “AUTOMATIC”. This ensures that the email will be sent automatically without any manual intervention after the guest checks out.
  6. Enter Your Google Review/Feedback URL (as shown in Image 2):
    • In the input field labeled “Paste your Google review/docs URL”, paste the URL for your property’s Google Review page.
    • You can obtain this URL by navigating to your property’s listing on Google, copying the review link, and pasting it into this field.
    • Alternatively, you can use a Google Docs form if you’d like to gather reviews through a custom form instead of Google Reviews.
  7. Save and Confirm:
    • Once you’ve pasted the URL and enabled the review feedback toggle, ensure all changes are saved by clicking on the Update option.
    • The system will now send an email with the provided review link to guests after their checkout.

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